A common theme in the do-it-yourself tax software industry is to promote a “free” offer, and then charge extra, unexpected fees for specific features and services.
The problem here is that these features and services, which usually come in the form of an upgrade or add-on, are often things that really help filers get the job done in the first place. (And, are items filers probably assumed were included.)
One such example is charging extra for phone support. Let’s face it; the U.S. tax code is more than 75,000 pages long. It’s likely that while you’re preparing your return, a question or two will pop up.
So, the last thing you need is to pick up the phone for help only to find that’s not included when you file with TurboTax Absolute Zero. Instead, phone support is a feature available only after you upgrade to something called “TurboTax Plus” for nearly 30 bucks!
Getting charged for help when you need it the most? That’s like asking a drowning man for a credit card before throwing him a line – or in this case, keeping him on the line.
Frankly, the idea of charging the tax filer for phone support is a bit of a low-blow in our opinion. That’s why we just don’t do it.
Filers can call TaxAct’s team of trained tax professionals for tax and technical help, absolutely free of charge – no upgrade or random fee required.
Follow #AlternativeTaxFacts on Twitter and Facebook throughout tax season as we uncover what’s hiding behind TurboTax’s fine print.
For a quick look at the facts we think you need to know, visit www.taxactfacts.com.